Apple parts, refurbs,
service & repair

Frequently asked questions

Need help? We do everything we can to provide the best service possible, with this in mind we’ve posted some of the most commonly asked questions we receive.

If you don’t find the answer you’re seeking please use the contact form or give us a call.

We are based in Gillingham which is part of the Medway Towns in Kent.

You’re more than welcome to come and collect your order if that is easier for you or if it’s urgent. Or if you’re interested in a Macbook and wish to see it in the flesh before purchasing just let us know and we’ll do our best to arrange a time that suits you.

Yes, trade discounts are available.

Simply click on Business above and then trade accounts and fill in your details and we’ll get back to you as soon as we can to discuss your companies needs.

A refurbished Mac has been repaired by one of our experienced engineers. These machines may have come to us with a minor fault or damaged casing or many other reasons, they are then diagnosed repaired and tested on site to ensure the highest level of quality.

A recycled part would be a component from a machine that unfortunately was beyond repair, either due to damage or the cost of repair would be greater than the value of the Macbook and so they are stripped down and the remaining components tested.

We grade refurb or recycled parts based on the condition they are in, generally speaking you can break down the grades as follows:

A – Will have very few signs of use, maybe a few light scratches but will be near new in condition.

B – May have slightly deeper scratches or several lighter ones around, but is still generally aesthetically sound.

C – Will have moderate scratches or perhaps a small dent or the like in the chassis in the case of a refurb Macbook. These still work perfectly however they will look used.

If you have any questions regarding a specific item in regards to it’s condition please do get in touch.

If you’re unsure if you’re looking at the right component for your product you can fill out the contact form with the part you’re looking at the product you have and the serial number if it. From there we can check for you and get back to you with more information.

We provide a comprehensive repair service for all things Apple, if you need a quote please use the contact form. If you’d like more information on this service please take a look at the repair page linked above.

If you would rather Lion to Mountain Lion on one of our refurb units for example just get in touch, we’ll do everything we can to have it set up the way you’d prefer.

We can alter a configuration for any of our refurb units, just let us know what you need and we can provide a quote.

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We do everything we can to ensure your return is dealt with on the day we receive it, in exceptional cases it may take up to three working days.

We will update you by e-mail about it’s progress.

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